I’ve been very occupied with my work and therefor forgot to blog. Beside that I started my Flipboard where I post interesting, relevant news about retail. Since I discover that there are still a lot of viewers left I will try to rehabilitate my blog by starting to post an updated personal presentation about retail. Inhere I explain the driving forces, principals of retail and the movers and shakers in the field of retail. Hope you enjoy it.
Posts Tagged ‘trends’
Now we entered the omni channel world in retail it is impossible to ignore the digital trends. Olof Schybergson of the design firm Fjord named 5 key trends that have to be watched in 2013 and what to do. The last one is even solitarily dedicated to retail.
1. DAWN OF THE “PERSONAL ECOSYSTEM”
Connected objects start to take their place–right by your side.
2. K.I.S.S. (KEEP IT SIMPLE, STUPID)
Simplicity has a long track record of success and disruption. How good old-fashioned K.I.S.S. principles are making a comeback.
3. ACCESS WILL SUPPLANT OWNERSHIP
What does it mean to own something in the digital age? As the focus shifts from ownership to access.
4. I BELONG TO ME
How to survive if you find yourself on the personal data battlefield.
5. A PERSONAL SHOPPER FOR EVERYBODY
The coming revolution in retail
Personalization is nothing new in the digital world, but in the world of retail, users often find that comparatively few services actually meet their needs. This is likely to change in 2013, as the online and offline retail environments merge, creating a more holistic and immersive customer experience.
A statistic to strike fear into the heart of any retailer: Almost half of U.S. smartphone users have used their devices in-store, and more than half of those have gone on to abandon their in-store purchase. For smartphone users, the distinction between online and in-store shopping has all but disappeared.
The key to retail success lies in creating experiences that make customers feel better. A shopping experience that feels smarter or easier can be more valuable for many customers than simply getting the best deal. Key factors that ensure success are increasingly going to be based on recognition, recommendation, follow-through, and support. Services like Intuit GoPayment and PayPal Here (both of which Fjord helped to design) are already revolutionizing commerce for small retailers by simplifying payment, and the next natural step is to offer digital customer relationship management for these small merchants.
Shop staff will increasingly be equipped with tablets or smartphones to deliver improved individual service, and opt-in location-based services will help customers find precisely what they’re looking for, when they’re looking to buy, and will enable them to pay on the spot without queuing. Virtual shops, in other words, will also take hold in the physical world.
Suggestions for the shopping services of 2013:
• Design commerce services that make use of smartphone sensors and contextual data–camera, gyroscope, time of day, and location.
• Design innovative and simple solutions for small merchants. This is a big group of merchants, yet they are not digitally savvy at all. Inventory management, customer relationships, loyalty solutions, digital storefronts–these can be life-changing services for small retailers.
• Re-imagine the boring things and make them engaging. As PayPal and Square have shown, even something as painful as paying can be pretty cool.
read the rest here
On the 5th and 6th September 2012 – The Marketing Store celebrated 25 years in retail and brand marketing by opening ‘Everything Must Go?’ a pop-up shop on Shoreditch High Street, aimed giving visitors an exclusive look into the future of retail. The exhibits and seminars appear to addressed a number of themes and raised some interesting points and ideasThe death of RRP In the next 25 years it is possible we will see the death of fixed pricing The merging of shops, shopping and shoppers ‘Everything will be for sale everywhere and by anyone thanks to technology.’ Personalised, time-sensitive and location-based shopping discounts are expected to become a common strategy used by retailers to encourage on-the-go impulse shopping. A move from high street to ‘try street’ The high street will become the ‘try street’. As routine and habitual shopping is taken care of by online, then other shopping will likely be driven by an emotional, social and adventurous recreation. The retailer will become entertainer, curator, expert, event organiser. The rise of metail In 25 years’ time retailers will be masters of the technologies and data that will help them cater to every consumer’s unique desires and preferences – delivering the true reality of metail.
via retail focus
As I reported earlier the Dutch public libraries are having a hard time as a result of the cost cuts by the government. To keep on being relevant they have to show the Dutch government that people still want to be member.
To achieve this the organization comes up with some pretty unconventional solutions. They already introduced libraries at high traffic locations like Schiphol airport and the railway station in Haarlem and recently announced to collaborate with retail partners like IKEA and Mc Donald’s.
The last one hosts since this week a pop up library that is opened two days a week till 27th of October in the city of Arnhem. The pop up library is targeted to teenagers and reward them with a free hamburger if they want to become member. Further more is this initiative a chance for the library to show the teenagers that they are more than books. If this initiative will help the library survive the 21st century I can’t say. But it is always nice to see unconventional solutions especially from conservative institutes like the library
This pop up project had way to less attention while it is quite interesting. It combines so many tendencies that are going on in retail. The most interesting is that it tries to build bridges between communities. Entrepreneurs and creative’s venture in one place and the cities can take notice of their local creative’s and retailers on a great shopping destination.
140 Pop-up Project seems to be a pet project of Cbus, the largest national super fund for Australians in the construction, building and allied industries. This project describes itself best as a temporary pop up community retail project and unites a vibrant collective of artists and independent retailers for 3 months in one of Cbus shopping malls.
The initiative tries to provide the buzzing community of independent retailers and creatives with a unique and interesting platform to showcase their talents and wares in a shopping mall in the center of Perth Australia.
The Dutch public libraries are having a hard time as a result of the cost cuts by the government. To stay alive the organization has to come up with unconventional solutions. They already introduced a retail formula approach, which resulted in a uniform house style and interior concept for all libraries in the Netherlands (Which I am proud to have contributed in). There are even experiments with un-manned self-service libraries.
Unfortunately it has to be even more cost efficient and therefor there are plans to combine power with retailers like IKEA, Starbucks, supermarket chains and gas stations. The retail branch is enthusiastic and sees it as a win-win situation for both parties. This merge is not only a win for the facilitating parties but also for their customers, like the busy mom who now can combine her groceries with lending some book for her kids. Nevertheless, for some people it will probably be more difficult to see this public icon becoming part of a store. But I think this is something that will fade by time.
Because I haven’t published that much this month I will therefore give you a wrap-up of the most interesting things I already twittered with some explanation why I consider it interesting.
1. Sleep above the store at Maison Rika in Amsterdam
A guest room above a store? What is more engaging than being so close to the store the brand and its story.
2. Small businesses can sell their product at Target
3. The first ‘Start up store’ opened its doors in New York
Individualism and an uncertain employment market infuses the rise of a new mercantile class. Retail concepts that offer more niche products/services and takes the (new) small entrepreneurs serious will be winners.
4. Top shop bus service to promote new store
If viral marketing is the word, than this ‘billboard’ bus that drives you to the new shop location is a winner.
5. Radio Shack recognize it roots and starts a community site
Acknowledge your heritage by giving your first fans a platform to meet and share knowledge is a wise marketing move for every brand. When this platform is all about creating, it’s spot on the current trends.
6. Swap vending machine
Now the environment and the crisis are dictating the way we think about consumption. New (commercial) initiatives around swapping are more relevant than ever.
7. JC Penny’s groundbreaking (price) strategy
In a time that service seems to be a must and price is leading. Thinking different about pricing your product can be a great way to keep the lead.